Telecommute Software Solutions Support Specialist

Job Summary

A technology company has an open position for a Telecommute Software Solutions Support Specialist.

Core Responsibilities Include:

• Identifying and verifying customer reported problems, troubleshoot, and resolve technical problems
• Recreating and documenting issues to prepare for escalation to engineering
• Providing excellent customer service, including timely updates on cases through resolution

Qualifications for this position include:

• Bachelor's degree
• 2-4 years of related experience and /or training
• Experience and degree in computers, business or related fields are required
• Strong customer service orientation and communication
• Analytical troubleshooting & complex problem-solving skills
• Experience with Datadog monitoring