Telecommute Software Solutions Support Specialist

Job is Expired

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Mon, May 08, 2023

Job Category: Information Technology

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A technology company has an open position for a Telecommute Software Solutions Support Specialist.

Core Responsibilities Include:

Identifying and verifying customer reported problems, troubleshoot, and resolve technical problems
Recreating and documenting issues to prepare for escalation to engineering
Providing excellent customer service, including timely updates on cases through resolution

Qualifications for this position include:

Bachelor's degree
2-4 years of related experience and /or training
Experience and degree in computers, business or related fields are required
Strong customer service orientation and communication
Analytical troubleshooting & complex problem-solving skills
Experience with Datadog monitoring

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Job is Expired

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Telecommute Software Solutions Support Specialist

Job Summary

COMPLETE JOB DESCRIPTION

Company Overview

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