Telecommute Software Support Analyst

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Wed, Sep 23, 2020

This job expires in 2 days

Job Category: Customer Service, Information Technology

Remote Level: 100% Remote

Employer Type: Employer

Job Summary

An insurance company is seeking a Telecommute Software Support Analyst.

Core Responsibilities Include:

  • Supporting the onboarding and offboarding of software platform users
  • Monitoring ticket queue and handle trouble tickets
  • Effectively managing expectations that are set with customers

Applicants must meet the following qualifications:

  • Associates degree / certifications and or experience can also substitute
  • Outstanding customer service skills
  • Strong written and verbal communication skills
  • Accepts feedback graciously and learns from everything they do