Job Summary

An insurance company is seeking a Telecommute Software Support Analyst.

Core Responsibilities Include:

• Supporting the onboarding and offboarding of software platform users
• Monitoring ticket queue and handle trouble tickets
• Effectively managing expectations that are set with customers

Applicants must meet the following qualifications:

• Associates degree / certifications and or experience can also substitute
• Outstanding customer service skills
• Strong written and verbal communication skills
• Accepts feedback graciously and learns from everything they do