Job Summary
A provider of clinical laboratory services is seeking a Telecommute Software Support Engineer.
Core Responsibilities Include:
- Responding to issues in accordance with established Standard Operating Procedures and Service Level Agreements
- Communicating with Business Units to assess issues and provide periodic status updates
- Performing assessment analysis to identify scope of problems and escalate recurring issues to management
Must meet the following requirements for consideration:
- BS in Computer Science/Information Systems or related, or equivalent education and experience
- 3+ years of customer service experience and 5+ years of M/Cache development experience
- Excellent program debugging and proficiency in troubleshooting production issues
- Able to work rotational weekend/holiday support on an on-call basis, as needed
- Excellent organizational, time management, customer service, prioritization and multi-tasking skills
- Proficiency in the software development lifecycle phases, project, process, and change management
