Telecommute Software Support Engineer

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Wed, Sep 09, 2020

This job expires in 12 days

Job Category: Government, Information Technology

Remote Level: 100% Remote

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Job Summary

A cloud services provider needs applicants for an opening for a Telecommute Software Support Engineer.

Individual must be able to fulfill the following responsibilities:

  • Providing front line support for all customer channels including ticket systems, phone, and email
  • Troubleshooting, testing, and driving quick resolution to customer issues across two busy support queues for real-time applications
  • Managing ongoing assigned support cases

Must meet the following requirements for consideration:

  • Ability to participate in rotating on-call with availability 24/7 for a week at a time
  • BA or BS degree or equivalent years of experience
  • Ability to apply, obtain, and maintain Homeland Security Presidential Directive 12 compliance
  • Extensive skills and experience supporting Internet applications
  • Strong technical acumen, excellent communications and problem-solving skills