Job Summary
A technology company has a current position open for a Telecommute Software Support Engineer.
Core Responsibilities of this position include:
- Assisting customers in troubleshooting problems
- Interacting with clients via JIRA, phone, video conference, email or chat
- Documenting the knowledge base of recurring issues
Must meet the following requirements for consideration:
- 2+ years of experience in Software Support or Software Development
- Solid technical background in development
- Excellent time-management skills
- Ability to establish reasonable and attainable deadlines for resolution
- Strong attention to detail and extremely well-organized