Telecommute Software Support Engineer I

Location: Contiguous

Compensation: To Be Discussed

Staff Reviewed: Sun, Dec 27, 2020

This job expires in: 10 days

Job Category: Information Technology

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A financial services provider is in need of a Telecommute Software Support Engineer I.

Must be able to:

  • Provide timely technical solutions to customers
  • Take inbound customer calls, emails, or tickets
  • Place outbound calls to customers to seek additional information and/or validate resolution

Applicants must meet the following qualifications:

  • High School Diploma plus 4 to 6 years’ experience in an IT support role
  • OR A bachelor’s degree in Computer Science, Software Engineering, or Management Information Systems
  • 2+ years’ experience supporting Microsoft Windows desktop environments
  • 2+ years’ of customer service experience using an ITSM or ticketing system
  • 1+ years’ experience with SQL, T-SQL, or PL-SQL
  • Relentless problem-solver with excellent listening skills

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