Job Summary

A financial services provider is in need of a Telecommute Software Support Engineer I.

Must be able to:

• Provide timely technical solutions to customers
• Take inbound customer calls, emails, or tickets
• Place outbound calls to customers to seek additional information and/or validate resolution

Applicants must meet the following qualifications:

• High School Diploma plus 4 to 6 years’ experience in an IT support role
• OR A bachelor’s degree in Computer Science, Software Engineering, or Management Information Systems
• 2+ years’ experience supporting Microsoft Windows desktop environments
• 2+ years’ of customer service experience using an ITSM or ticketing system
• 1+ years’ experience with SQL, T-SQL, or PL-SQL
• Relentless problem-solver with excellent listening skills