Job Summary
Telecommute Software Support Specialist
Oncehub (www.oncehub.com) is an innovative and thriving software-as-a-service company that provides a feature-rich scheduling platform to businesses.
As a SaaS company, we operate virtually and globally. We see no reason to constrain ourselves to a physical office. A virtual operating model allows us to hire the best talent, no matter where they reside. It elevates the level of employee productivity and satisfaction, which correlates directly with our customers' satisfaction.
We are looking for a highly analytical individual with a demonstrated interest in technology to join our growing Customer Success team. This is a remote, entry level second-shift position we are hiring for in the US Eastern time zone, US Central time zone, and US Mountain time zone.
An ideal candidate should be a fast learner, an independent thinker, and one that complies with standards and maintains the highest levels of transparency. Working for us, you'll have the opportunity to add new business and technical skills to your repertoire. As our company grows, so will your opportunities.
Responsibilities:
Answer phones and emails, provide support on a wide range of topics
Act as a trusted advisor to new and prospective customers
Review customer requirements to provide the most optimal solution for their organization
Troubleshoot technical issues and communicate back to the customer
Stay up-to-date by reading technical articles and receiving training for new features
Requirements:
0-3 years of Customer Success/Support experience (SaaS experience preferred)
Analytical mindset with ability to quickly recognize patterns
Able to master new software and systems effortlessly and quickly
Superb writing and communication skills: accurate, focused, and detailed
Excellent at multitasking and highly productive
Strong interpersonal skills
Preferred:
Salesforce experience
Familiarity with web development languages (HTML, CSS, Javascript, etc.)
Technical writing and/or copywriting skills at an advanced level
Employment details:
100% work from home position
Full time position
Your usual schedule would consist of eight and a half hour shifts but more time may be required depending on daily circumstances
Second Shift Schedule: Monday - Saturday, off on Thursday and Sunday
4:30pm to 1am EST
3:30pm to 12am CST
2.30pm to 10pm MST
Please note that the salary for this position starts at $25,000 to $30,000 a year.
What we offer:
Dental insurance Reimbursement
Medical Insurance Reimbursement
401K Plan
Paid off days
Paid sick days
Opportunity to work from home
Company provides laptop, headset and a phone
Opportunity to attend our international bi-annual company retreats
