Job Summary
An anti-poverty company is in need of a Telecommute Student Support Representative.
Individual must be able to fulfill the following responsibilities:
- Provide support to students through real-time conversations via live chat, email, and telephone
- Triage support tickets in a timely manner while effectively prioritizing customer needs
- Manage the escalation process with the appropriate internal departments
Must meet the following requirements for consideration:
- 2+ years in a customer service, community support, or a direct student support role
- Passion for our product and how it helps college students facing basic needs insecurities
- A high level of empathy and a positive attitude
- A strong desire to help students
- Experience handling multiple projects simultaneously in a fast-paced environment
- Track record of professional and effective verbal and written communication with customers
