Job Summary
An investment company is filling a position for a Telecommute Subscription Service Customer Happiness Specialist.
Core Responsibilities Include:
- Reviewing and responding to tickets in an accurate, effective, and timely manner
- Working with the development team on any tickets that require their input
- Collaborating with the Product Manager to improve the customer experience
Qualifications for this position include:
- 3-4+ years experience in online customer service
- Experience working with remote teams
- Ownership of customer success
- Experience working in an entrepreneurial/startup environment
- Excellent and clear English communication skills, both written and verbal