Job Summary
An internet services company has an open position for a Telecommute Support Engineer.
Must be able to:
- Build tooling and establish processes to foster Support Engineering at Postscript
- Interface with our customer-facing team’s tools (Intercom Chat, Slack, Salesforce, etc.)
- Resolve customer issues and support internal users of our product
Position Requirements Include:
- 2+ years of experience in a support role interacting with customers or customer-facing teams such as support or sales
- Experience coordinating and managing ticket workflows through the entire support lifecycle
- Experience participating in an on-call rotation and resolving issues
- Ability to debug problems in software applications
- Ability to communicate complex technical topics to individuals with varying levels of technical skill
- Proficient in Python and Flask
