Job Summary
A technology company has a current position open for a Telecommute Support Engineering Team Lead.
Candidates will be responsible for the following:
- Working with a diverse customer base on an ongoing basis
- Mentoring your team around best practices, strategy, and new technology
- Reviewing and documenting integrations in production
Must meet the following requirements for consideration:
- 3 year experience in B2B SaaS Support
- Proven experience working with top customers navigating challenging situations
- Familiarity with Zendesk (automations, routing, guides, user permissions, etc) and working with SLAs
- Understanding of basic website development (html, css, js)
- Familiarity in CRM, Analytics, Segmentation, or Personalization solutions
- Experience mentoring junior support staff