Job Summary
A telecommunications company has a current position open for a Telecommute Support Resident Engineer in Lincoln.
Must be able to:
- Continue to identify areas within the customer engagement model to improve customer satisfaction
- Ensure effective and timely communication
- Act as primary technical point of contact for company customer service within this strategic account
Skills and Requirements Include:
- Previous work on multiple large-scale complex projects with diverse network technologies
- Experience with IPTV deployments on both copper DSLAMs and fiber GPON access systems
- BS in Electrical Engineering, Computer Engineering or experience that will outweigh the degree
- 8+ years experience in customer service, professional service or consulting environments
- Experience working with large tier 1 and tier 2 telecommunications service providers
- Proven history of excellent follow-through skills
