Telecommute Support Solutions Specialist

Job ID: Available for Members

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Wed, Nov 07, 2018

Job Category: Customer Service, Information Technology

Telecommute Level: Frequently

Travel Requirements: Field Travel Required, Some Travel

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Some College

Job Summary

A technology company is seeking a Telecommute Support Solutions Specialist.

Core Responsibilities of this position include:

  • Provide outstanding quality support to internal and external customers
  • Issue ownership from initial customer contact to call resolution
  • Responsible for entering and maintaining customer call problem/description detail

Must meet the following requirements for consideration:

  • Travel Requirements: Limited upon request (up to 15%)
  • Excellent customer service skills
  • Experience in handling difficult or sensitive situations
  • Ability to multitask, including multiple high priority issues and able to set and manage expectations
  • Knowledge of Microsoft Window Operating Systems/Applications
  • Enrolled in a college/university degree program or possess a business or technology degree