Job Summary

A technology company is seeking a Telecommute Support Solutions Specialist.

Core Responsibilities of this position include:

• Provide outstanding quality support to internal and external customers
• Issue ownership from initial customer contact to call resolution
• Responsible for entering and maintaining customer call problem/description detail

Must meet the following requirements for consideration:

• Travel Requirements: Limited upon request (up to 15%)
• Excellent customer service skills
• Experience in handling difficult or sensitive situations
• Ability to multitask, including multiple high priority issues and able to set and manage expectations
• Knowledge of Microsoft Window Operating Systems/Applications
• Enrolled in a college/university degree program or possess a business or technology degree