Job Summary
A marketing agency is seeking a Telecommute Team Lead Marketing Customer Service.
Core Responsibilities Include:
- Tracking individual and team performance metrics
- Supporting your Client Services team members with escalated calls and incoming escalations from partners
- Maintaining excellent team culture by creating daily, weekly, and monthly activities
Qualifications for this position include:
- 2+ years of Customer Service Experience - Both Phone and Email
- 1+ years of SEO experience
- Excellent customer service and communication skills
- Proficient in Google Apps and tools (ie: Gmail, Drive, etc)
- Proficient in Microsoft Word and Excel
- Ability to build and maintain an excellent team culture
