Telecommute Tech Support Customer Service Representative

Job ID: Available for Members

Location: Alabama, Arizona, Arkansas, Colorado, Connecticut, Delaware, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Michigan, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin, Wyoming

Compensation: Hourly

Posted: Thursday, February 22, 2018

Job Category: Customer Service

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Additional Information: Benefits Available

Job Summary

A business services company is searching for a person to fill their position for a Telecommute Tech Support Customer Service Representative.

Core Responsibilities Include:

  • Supporting our customers and providing solutions to their technical issues
  • Resolving their problems and meeting their needs in a timely manner
  • Handling multiple computer applications at one time

Applicants must meet the following qualifications:

  • High School Graduate or general education degree (GED) required
  • Attend approximately five to six weeks of required virtual training on a fixed schedule that may include nights or weekends
  • Ability to type 25 WPM while talking to customers
  • Be able to guard client information closely by ensuring that no cell phones, pens, tablets, devices that capture information are in the work area
  • Minimum 6 months experience providing service to customers in some capacity (via phone, chat, in person, etc.)
  • Technical aptitude with a confident familiarity of Smartphones, tablets, operating systems, PC and Macs