Job Summary
A cybersecurity company is seeking a Telecommute Technical Account Manager.
Core Responsibilities of this position include:
- Serving as primary point of contact as well as first level support for premium support customers
- Ensuring customer success through proactive periodic health checks, product training, and best practices
- Resolving customer problems via telephone, email or remote access
Qualifications for this position include:
- Ability to travel up to 25%
- Bachelor’s Degree or equivalent
- Technical aptitude, preferably on Windows platform(s)
- Familiarity with general network and database concepts
- Knowledge of enterprise web technologies, security and cutting-edge infrastructures
- Excellent customer service skills and ability to quickly establish technical credibility with customers
