Job Summary
A cyber security company is filling a position for a Telecommute Technical Account Manager.
Core Responsibilities of this position include:
- Provisioning new customers on the company platforms
- Resolving customer problems via telephone, email or remote access
- Escalating cases to management when customer satisfaction comes into question
Applicants must meet the following qualifications:
- Ability to travel up to 25%
- Bachelor’s Degree or equivalent, and technical aptitude
- Familiarity with general network and database concepts
- Knowledge of enterprise web technologies, security and cutting-edge infrastructures
- Excellent customer service skills and ability to quickly establish technical credibility with customers
- Excellent communication skills, written and verbal Proven problem-solving skills Collaborative attitude
