Telecommute Technical Account Manager

Job ID: Available for Members

Location: Nationwide

Compensation: To Be Discussed

Posted: Friday, October 05, 2018

Job Category: Account Management, Information Technology

Telecommute Level: Occasionally

Travel Requirements: Field Travel Required, Some Travel

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Additional Information: Benefits Available

Job Summary

An information technology company is filling a position for a Telecommute Technical Account Manager.

Candidates will be responsible for the following:

  • Tracking and reporting on the health of customer accounts
  • Working hands-on with internal teams and customers on any support requests or problems
  • Recommending ways to improve customer implementation and utilization of products

Required Skills:

  • Capable and willing to travel for customer meetings as necessary
  • 6 + years Pre-Sales or Post-Sales experience in Sales Engineering, Technical Support, or similar roles
  • Experience with scripting languages and web platforms, especially Varnish and VCL
  • Experience with HTTP, TLS, DNS, and other common protocols
  • Clear understanding of network and system management solutions
  • Strong technical background and sales/customer orientation