Job Summary
A software company is filling a position for a Telecommute Technical Account Manager.
Core Responsibilities of this position include:
- Identifying product and/or process trends to prevent potential issues related to the customer’s system setup
- Applying technical knowledge and product expertise to troubleshoot and resolve customer issues with high complexity
- Serving as the primary technical contact within the company by managing and owning the end-to-end customer’s support experience
Applicants must meet the following qualifications:
- Strong background in Linux/Unix administration is required
- Experience in database query languages such as SQL and GraphQL is required
- Experience in troubleshooting API and various types of integrations is necessary
- Strong familiarity with using CRMs like Zendesk or Salesforce
- Programming experience in one or more of the following languages: Python, PHP, JavaScript, React
