Telecommute Technical Customer Support Analyst

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Fri, Nov 13, 2020

This job expires in 19 days

Job Category: Customer Service

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Entry Level, Experienced

Job Summary

A provider of cloud-based software needs applicants for an opening for a Telecommute Technical Customer Support Analyst.

Candidates will be responsible for the following:

  • Perform technical Support of company products
  • Interact with customers via phone/email to provide effective service and support
  • Report product or solution problems to engineering and follow-up on resolution

Skills and Requirements Include:

  • University Degree in CS or IMS related field OR equivalent experience
  • Knowledge of web application servers, operating Systems, databases
  • Ability to work independently and cooperatively as a team
  • Ability to listen, understand and handle customer inquiries, problems or complaints in a timely manner
  • Excellent communication skills
  • At least 2 years of experience in customer support environment preferred