Job Summary
A provider of cloud-based software needs applicants for an opening for a Telecommute Technical Customer Support Analyst.
Candidates will be responsible for the following:
- Perform technical Support of company products
- Interact with customers via phone/email to provide effective service and support
- Report product or solution problems to engineering and follow-up on resolution
Skills and Requirements Include:
- University Degree in CS or IMS related field OR equivalent experience
- Knowledge of web application servers, operating Systems, databases
- Ability to work independently and cooperatively as a team
- Ability to listen, understand and handle customer inquiries, problems or complaints in a timely manner
- Excellent communication skills
- At least 2 years of experience in customer support environment preferred
