Telecommute Technical Customer Support Representative

Job is Expired
Location: Nationwide
Compensation: Salary
Staff Reviewed: Wed, Mar 28, 2018

Job Summary

An eCommerce business is seeking a Telecommute Technical Customer Support Representative.

Core Responsibilities of this position include:

  • Combining technical expertise with customer service to resolve questions and issues
  • Communicating clearly in writing to both technical and non-technical people
  • Documenting and building new tools to improve support flows

Position Requirements Include:

  • Availability to work shifts covering US time zones hours PST, CST, EST (9am-5pm)
  • Knowledge of HTML, CSS, Javascript
  • 2+ Years experience in a similar role at another SaaS company
  • Excellent organizational and communication skills
  • English fluency (written and spoken)
  • Background in the software industry

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