Job Summary

An online web-based language-learning platform is in need of a Telecommute Technical Customer Support Specialist.

Core Responsibilities of this position include:

• Providing ongoing support to teachers and students through our email-based ticketing system
• Becoming an expert on our product and serving as customers' primary point of contact
• Advocating for users and working with product and engineering teams to eliminate pain points and squash bugs

Qualifications Include:

• 2+ years of experience in a customer support role for a SaaS company
• You have a degree from a four-year college or university
• You’re a skilled troubleshooter, able to thoughtfully problem solve, accurately diagnose issues, and thoroughly document information to help us eliminate user pain points
• You have a strong interest in education and an ability to deeply empathize with teachers and students
• You have extremely strong written communication skills
• You’re organized and attentive to detail