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Telecommute Technical Customer Support Specialist in Austin

Job is Expired
Location: Texas
Compensation: Salary
Staff Reviewed: Mon, Feb 26, 2018
Job Category: Customer Service, Information Technology, Quality Assurance
Weekly Hours: Full Time
Employment Status: Permanent
Employer Type: Employer
Career Level: Experienced
Education Level: Bachelors

Job Summary

A technology company is seeking a Telecommute Technical Customer Support Specialist in Austin.

Must be able to:

  • Manage incoming technical product support requests and triage situations
  • Monitor trouble-ticket database to ensure speedy response to all requests
  • Test new features and fixes to customer-reported bugs

Skills and Requirements Include:

  • 2 years of customer service experience,
  • Technical acumen
  • Top-notch communication and interpersonal skills (written, phone, in-person)
  • Excellent problem solving skills
  • Bachelors Degree
  • Knowledge of HTML

COMPLETE JOB DESCRIPTION

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