Telecommute Technical Customer Support Specialist in Austin

Job ID: Available for Members

Location: Texas

Compensation: Salary

Posted: Monday, February 26, 2018

Job Category: Customer Service, Information Technology, Quality Assurance

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Additional Information: Benefits Available

Job Summary

A technology company is seeking a Telecommute Technical Customer Support Specialist in Austin.

Must be able to:

  • Manage incoming technical product support requests and triage situations
  • Monitor trouble-ticket database to ensure speedy response to all requests
  • Test new features and fixes to customer-reported bugs

Skills and Requirements Include:

  • 2 years of customer service experience,
  • Technical acumen
  • Top-notch communication and interpersonal skills (written, phone, in-person)
  • Excellent problem solving skills
  • Bachelors Degree
  • Knowledge of HTML