Job Summary

A staffing agency is seeking a Telecommute Technical Service Engineer.

Candidates will be responsible for the following:

• Ensuring customer satisfaction in all internal and external transactions
• Accepting customer calls, alerts and escalations from the Level 1 operations team
• Acting as the point of contact for customer incidents

Required Skills:

• BS Business Administration, Computer Science or other technical degree or equivalent experience
• Experience in the areas of incident and problem management
• At least 3 years of hands-on experience configuring and troubleshooting routers and switches
• Previous technical support and experience in IT infrastructure
• Deep knowledge of network analysis/management tools and techniques
• CCNA Route/Switch certifications required and ability to obtain and maintain a secret clearance