Telecommute Technical Support

Job Summary

A healthcare workforce development company is in need of a Telecommute Technical Support.

Individual must be able to fulfill the following responsibilities:

• Providing troubleshooting and technical support to customer issues via phone, web-based tools, and email
• Actively seeking solutions guiding clients through corrective steps ensuring consistent customer service
• Maintaining clear documentation through web-based ticketing system and other documentation tools

Required Skills:

• Technical support or customer service experience
• Proficient with Microsoft Office and Windows OS
• Bachelor of Science in Computer Science
• Excellent problem-solving skills
• Excellent communication skills
• Experience working with customers to resolve issues