Job Summary

An email technology company has a current position open for a Telecommute Technical Support Agent.

Individual must be able to fulfill the following responsibilities:

• Helping people as quickly and effectively as possible
• Taking ownership of support cases from the outset through to resolution
• Investigating each issue using lateral problem solving, concrete your conclusions and provide our customers with written solutions

Qualifications Include:

• Strong analytic and problem-solving abilities
• Great written and spoken English language skills
• At least 2+ years proven track record in a similar role
• Mail server exposure and a clear understanding / experience of DNS
• Have a good understanding of TCP/IP and protocols such as SMTP, DNS and HTTP
• Ability to conduct in-depth research into detailed technical issues