Telecommute Technical Support Agent

Job ID: Available for Members

Location: Nationwide

Compensation: To Be Discussed

Posted: Thursday, March 08, 2018

Job Category: Customer Service, Information Technology

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Employer Type: Employer

Career Level: Experienced

Job Summary

An email technology company has a current position open for a Telecommute Technical Support Agent.

Individual must be able to fulfill the following responsibilities:

  • Helping people as quickly and effectively as possible
  • Taking ownership of support cases from the outset through to resolution
  • Investigating each issue using lateral problem solving, concrete your conclusions and provide our customers with written solutions

Qualifications Include:

  • Strong analytic and problem-solving abilities
  • Great written and spoken English language skills
  • At least 2+ years proven track record in a similar role
  • Mail server exposure and a clear understanding / experience of DNS
  • Have a good understanding of TCP/IP and protocols such as SMTP, DNS and HTTP
  • Ability to conduct in-depth research into detailed technical issues