Job Summary
An e-learning company is in need of a Telecommute Technical Support Agent.
Must be able to:
- Work in tandem with customer support on support-related issues as assigned
- Handle cases daily and respond in a timely manner via Zendesk
- Work with the aim of getting your inbox down to 0
Skills and Requirements Include:
- Experience working with sensitive user account information
- Working knowledge of digital technologies and software
- Experience using Zendesk or other CS tools
- Experience with macros and Help Center articles