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Telecommute Technical Support Analyst

Job is Expired
Location: Alabama, Arizona, California, District of Columbia, Florida, Georgia, Illinois, Indiana, Kansas, Maryland, Massachusetts, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Washington, Wisconsin
Compensation: To Be Discussed
Staff Reviewed: Thu, Jul 15, 2021
Job Category: Information Technology
Weekly Hours: Full Time
Employer Type: Employer
Career Level: Experienced

Job Summary

A manufacturer of GPS technology products is searching for a person to fill their position for a Telecommute Technical Support Analyst.

Must be able to:

  • Provide occasional After-Hours Support (AHS) on a rotating basis
  • Provide limited technical support for networks, operating systems, third-party products, and other computer related peripherals
  • Manage case workload through effective prioritization, troubleshooting and escalation as necessary

Must meet the following requirements for consideration:

  • 2+ years experience in a software-based Technical Helpdesk Support role
  • Ability to describe technical concepts and present them to technical and non-technical persons in a clear and concise manner
  • Ability to successfully investigate and troubleshoot complex product, network or customer environment issues

COMPLETE JOB DESCRIPTION

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