Job Summary
A nonprofit has an open position for a Telecommute Technical Support and Documentation Specialist.
Must be able to:
- Staff the support desk and help with users’ questions and needs
- Coordinate support responses with other areas of the organization,
- Identify common support questions and issues and create canned responses and/or documentation to provide faster and better support to users
Qualifications for this position include:
- Exceptional writing and communication skills
- Passionate about helping others
- Creative, flexible, open-minded, quick learner
- Enthusiastic, proactive, self-driven
- Excited to work in a highly collaborative, global and diverse team environment