Telecommute Technical Support Engineer 2

Location: Nationwide

Compensation: Salary

Staff Reviewed: Tue, May 04, 2021

This job expires in: 20 days

Job Category: Information Technology

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Job Summary

A cloud communications company has a current position open for a Telecommute Technical Support Engineer 2.

Must be able to:

  • Be the point of escalation for complex issues within support, and escalate to Product and Engineering teams as necessary
  • Identify ways to improve existing processes and procedures
  • Coach, guide, assist newer members of the Product Support team with customer issues

Qualifications for this position include:

  • 1-3 years experience in a client-facing customer/technical support role, supporting Email, SaaS or related technologies
  • History of customer focus, empathy, active listening, and the ability to diplomatically address customer concerns and provide feedback
  • Experience communicating complex technical issues to both technical and non-technical audiences via phone or email
  • Strong, creative problem solving skills
  • Ability to remain calm and effective at higher workloads as well as excelling at prioritization and evaluation of situational urgency
  • A high-energy, optimistic outlook and positive attitude

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