Telecommute Technical Support Engineer 2 in Coppell

Job ID: Available for Members

Location: Texas

Compensation: To Be Discussed

Staff Reviewed: Thu, Jan 03, 2019

Job Category: Customer Service, Information Technology

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A provider of information and workflow solutions is seeking a Telecommute Technical Support Engineer 2 in Coppell.

Candidates will be responsible for the following:

  • Documenting issues and findings in Salesforce CRM and triaging incoming customer problem calls and emails
  • Identifying, troubleshooting, and resolving Workers’ Compensation claims reporting related issues
  • Ensuring Client Service Level Agreement obligations are being met on a customer by customer basis

Qualifications for this position include:

  • Experience handling multiple tasks/projects in a fast paced environment
  • Ability to dynamically prioritize
  • Must be a self-starter with proven ability to work independently and within a team
  • Ability to analyze problems and recommend solutions
  • Includes understanding performing root cause analysis
  • Highly effective oral and written communication skills, including business email etiquette