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Telecommute Technical Support Engineer

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Thu, Apr 19, 2018
Job Category: Information Technology
Weekly Hours: Full Time
Employer Type: Employer
Career Level: Experienced
Education Level: Some College

Job Summary

A data technology company is in need of a Telecommute Technical Support Engineer.

Core Responsibilities Include:

  • Mentoring assigned team members, provide guidance on tickets, monitor slack channels, actively engage when educational opportunities present themselves
  • Meeting with assigned team members to provide targeted advice and training on a regular basis (weekly, biweekly)
  • Researching, reproducing, troubleshooting, and solving highly challenging technical issues

Must meet the following requirements for consideration:

  • Strong understanding of Java, Python, and/or another programming language
  • Hands-on experience working in a leadership or escalations role, handling critical, time sensitive issues, directly engaging with customer technical resources
  • 3+ years proven expertise
  • BA/BS/MS in Computer Science, or equivalent
  • At least 6 years of experience in a support related, customer-facing role
  • Strong Linux skills - navigation and tools

COMPLETE JOB DESCRIPTION

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