Job Summary

An information technology company needs applicants for an opening for a Telecommute Technical Support Engineer.

Individual must be able to fulfill the following responsibilities:

• Provide remote 2nd level phone support to onsite field technicians supporting retail stores
• Assist remotely with service calls for incident specific activities

Qualifications Include:

• High school diploma or GED required
• Background investigation and drug screen
• Advanced knowledge of retail store technical support
• Ability to troubleshoot and repair software and hardware issues
• Ability to resolve complex problems as directed
• Strong oral, written, and interpersonal communication skills