Telecommute Technical Support Engineer

Location: Pacific Time, Mountain Time

Compensation: To Be Discussed

Staff Reviewed: Tue, Nov 10, 2020

This job expires in 6 days

Job Category: Information Technology

Remote Level: 100% Remote

Employer Type: Employer

Job Summary

A software development company is seeking a Telecommute Technical Support Engineer.

Core Responsibilities Include:

  • Provide extraordinary service for both our open source users and Enterprise customers
  • Develop deep technical expertise in CRDB and accompanying technologies
  • Recognize patterns among user issues, and suggest ways to improve our product and offerings

Applicants must meet the following qualifications:

  • A passion for working with users directly and know how to adjust the tone and content of a message, so it's well received
  • A natural knack for collaboratively crafting solutions with users and colleagues
  • Excitement about working with a growing list of Enterprise customers, and can provide the polish expected by Fortune 500 companies
  • A take charge attitude where you can anticipate issues and ensure resolution to technical issues that come your way
  • Familiarity with, or are willing to learn about, the various technologies that make web-scale applications function