Job Summary
A software development company is seeking a Telecommute Technical Support Engineer.
Core Responsibilities Include:
- Provide extraordinary service for both our open source users and Enterprise customers
- Develop deep technical expertise in CRDB and accompanying technologies
- Recognize patterns among user issues, and suggest ways to improve our product and offerings
Applicants must meet the following qualifications:
- A passion for working with users directly and know how to adjust the tone and content of a message, so it's well received
- A natural knack for collaboratively crafting solutions with users and colleagues
- Excitement about working with a growing list of Enterprise customers, and can provide the polish expected by Fortune 500 companies
- A take charge attitude where you can anticipate issues and ensure resolution to technical issues that come your way
- Familiarity with, or are willing to learn about, the various technologies that make web-scale applications function