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Telecommute Technical Support Lead Trainer

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Tue, Sep 28, 2021
Job Category: Training
Weekly Hours: Full Time
Employer Type: Employer
Career Level: Experienced

Job Summary

A financial technology company is seeking a Telecommute Technical Support Lead Trainer.

Core Responsibilities Include:

  • Responding to customer inquiries and assisting in troubleshooting and resolving technical issue
  • Attending meetings to analyze, troubleshoot and diagnose systems problems of the customers
  • Documenting issues, errors and questions encountered in the system by the customers or users

Must meet the following requirements for consideration:

  • 3+ years’ experience in customer service focusing on software products and services
  • Excellent oral, written, and interpersonal skills
  • Excellent listening and questioning skills
  • Able to accept constructive feedback and criticism
  • Tech-savvy, organized, knows how to prioritize, a problem solver
  • Passionate about technology, particularly relating to Cryptocurrency, Defi, Blockchain

COMPLETE JOB DESCRIPTION

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