Job is Expired
Location: East, Alabama, Arkansas, Connecticut, Delaware, District of Columbia, Florida, Georgia, Kentucky, Maine, Maryland, Massachusetts, Mississippi, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, Tennessee, U.S. Virgin Islands, Vermont, Virginia, West Virginia
Compensation: To Be Discussed
Staff Reviewed: Thu, Jun 21, 2018
Job Summary
An information technology company has an open position for a Telecommute Technical Support Manager.
Core Responsibilities Include:
- Managing the hiring, development, and retention of technical support engineers
- Ensuring adherence to response-time and response-quality SLAs
- Compiling, analyzing, and reporting on support metrics
Qualifications Include:
- Bachelor’s or Master’s Degree in Computer Science or equivalent
- 6+ years management experience in technical support
- Demonstrated experience supporting enterprise level, mission-critical applications
- Exceptional written and oral communication skills
- Experience managing technical support operations in a distributed environment
- Other requirements as outlined in the job description
