Telecommute Technical Support Representative

Job ID: Available for Members

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Thu, May 07, 2020

This job expires in 4 days

Job Category: Customer Service

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A SaaS eCommerce company is searching for a person to fill their position for a Telecommute Technical Support Representative.

Core Responsibilities of this position include:

  • Providing outstanding phone, email, and chat based technical support
  • Providing extraordinary support to our ever-growing customer base
  • Developing solutions and utilizing standard operating procedures

Required Skills:

  • Experience in a customer-facing, service-oriented role
  • Exceptional ability to utilize self service resources
  • Strong aptitude toward various web, e-commerce, and hosting technologies
  • Willingness to help and seek help from peers
  • Be flexible to shift work and occasional overtime in a 24x7, 365 environment