Telecommute Technical Support Representative

Job Summary

A manufacturer of communication augmentation devices has an open position for a Telecommute Technical Support Representative.

Must be able to:

• Answer incoming calls to the department via the automated call distribution center
• Provide callers with training and troubleshooting support to address problems or concerns
• Respond to email messages and chat requests to resolve customer issues

Qualifications Include:

• High School Diploma
• 2-3 years technical experience
• Interpersonal, oral and written communication skills
• Annunciation and phone etiquette skills
• Ability to adapt communication style to better respond
• Proficient in MS Office Word and Outlook