Telecommute Technical Support Representative

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Tue, Sep 01, 2020

This job expires in 11 days

Job Category: Customer Service, Information Technology

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A manufacturer of communication augmentation devices has an open position for a Telecommute Technical Support Representative.

Must be able to:

  • Answer incoming calls to the department via the automated call distribution center
  • Provide callers with training and troubleshooting support to address problems or concerns
  • Respond to email messages and chat requests to resolve customer issues

Qualifications Include:

  • High School Diploma
  • 2-3 years technical experience
  • Interpersonal, oral and written communication skills
  • Annunciation and phone etiquette skills
  • Ability to adapt communication style to better respond
  • Proficient in MS Office Word and Outlook