Job Summary

A staffing company is in need of a Telecommute Technical Support Representative in Birmingham.

Core Responsibilities Include:

• Interacting with customers in response to inquiries, concerns, and requests
• Participating in frequent 1:1/classroom video coaching sessions
• Diagnosing and resolving technical issues

Qualifications Include:

• Must provide phone and internet services and quiet work environment
• Proper phone and chat etiquette
• Ability to speak and type clearly and accurately
• Ability to multitask between customer calls and logging of case notes
• Skilled at responding to multiple chat conversations simultaneously
• Experience with mobile devices (mp3 players, tablets, smartphones)