Job Summary
A contact center solutions provider is in need of a Telecommute Technical Support Representative in Salt Lake City.
Core Responsibilities Include:
- Maintains helpdesk standards and service-level agreements regarding productivity and quality
- Enters accurate customer information, problem descriptions, and logs call details into SalesForce ticketing system
- Resolves level 1/2 tickets and acts as the primary point subject matter expert for phone system issues
Applicants must meet the following qualifications:
- Adaptability to work from home when not onsite at customer locations
- High School diploma or GED OR one to three months related experience/training OR equivalent combination of education and experience
- Ability to be on-call and work in a 24/7 operation and work weekends and holidays on a rotating schedule (1 out of every 8-12 weeks)
- Advanced computer job skills including logging on to systems, ability to communicate by email, ability to compose documents, etc.
- Extensive knowledge of Windows computer hardware and software and knowledge of Microsoft Office products and Windows Server environment
- Ability to occasionally lift and/or move up to 10 pounds
