Job Summary
A staffing agency is searching for a person to fill their position for a Telecommute Technical Support Representative in Sunnyvale.
Core Responsibilities Include:
- Interacting with customers in response to inquiries, concerns, and requests
- Gathering customer/product information and determine the issue
- Diagnosing and resolving technical issues
Qualifications for this position include:
- Proper phone etiquette
- Ability to speak and type clearly and accurately
- Ability to multitask between customer calls and logging of case notes
- Maintain stable performance under pressure
- Skilled at responding to multiple chat conversations simultaneously
- Experience with mobile devices