Telecommute Technical Support Senior Manager

This job has been removed

Location: California, Texas

Compensation: To Be Discussed

Staff Reviewed: Wed, Jul 21, 2021

This job expires in: 16 days

Job Category: Information Technology

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A software company has an open position for a Telecommute Technical Support Senior Manager.

Candidates will be responsible for the following:

  • Managing a team within our growing Global Technical Support organization by providing leadership to the team's technical staff, interfacing with Engineering on customer-impacting fixes and enhancements
  • Leading efforts in developing and implementing world-class technical support services, knowledge base content, best practices and methodologies to deliver unsurpassed service and support
  • Assessing and evaluating processes, technology, and team skill sets to identify gaps and partner with enablement teams on opportunities for advancement

Qualifications Include:

  • BS or MS degree in CS, MIS or equivalent discipline
  • Minimum of 10+ years of technical support and service management experience; with a minimum of 6-7 years in a supervisory role
  • Experience managing Enterprise support in a large and complex environment in a web-based service and technology
  • Customer-first mindset with demonstrated ability to provide exceptional internal and external customer care
  • Proven capability of delivering on departmental goals and key metrics
  • Ability to present problem resolution, root cause analysis, and corrective actions to customer facing teams and customers when warranted

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