Job Summary

A platform for complex decentralized cryptographic trade is seeking a Telecommute Technical Support Specialist.

Individual must be able to fulfill the following responsibilities:

• Answer, evaluate and prioritize requests from customers
• Log and track customer interaction using problem solving database
• Facilitate problem recognition, research isolation, resolution, and follow up for customer problems

Qualifications for this position include:

• 2+ years of relevant technical support experience
• Strong communication skills combined with cross-functional teamwork
• Ability to work remotely handling technical queries
• Crypto trading experience, preferably on multiple platforms
• Excellent written and verbal communication skills in English
• The ability to provide support on multiple channels: email, social media, phone, chat, etc.