Job Summary
A publishing company is searching for a person to fill their position for a Telecommute Technical Support Specialist.
Core Responsibilities of this position include:
- Responding to technical support requests
- Configuring and setting up new sites
- Organizing projects for customers
Must meet the following requirements for consideration:
- Previous experience in project management or customer service roles
- Experience with technical troubleshooting that uses an escalation framework
- Experience with troubleshooting software or web tools with customers
- Ability to clearly guide customers through a solution or walk-through our products and features