Telecommute Technical Support Specialist

Location: Nationwide

Compensation: Hourly

Staff Reviewed: Thu, Jan 07, 2021

This job expires in: 16 days

Job Category: Information Technology

Remote Level: 100% Remote

Employer Type: Employer

Job Summary

A job services company has a current position open for a Telecommute Technical Support Specialist.

Must be able to:

  • Track issues and trends to assist with developing a knowledge base for support and training purposes
  • Resolve inbound customer contacts and escalations efficiently and effectively
  • Collaborate with senior customer support team members on all customer issues

Position Requirements Include:

  • Microsoft / Google office experience including but not limited to Gmail, Word, Excel, and document file sharing
  • Ability to work independently with minimal supervision and exercise sound judgment
  • Strong interpersonal and communication skills
  • Experience in a customer service oriented role
  • Comfortable with systems and software with an aptitude for and willingness to learn technical troubleshooting steps

COMPLETE JOB DESCRIPTION

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