Job Summary
A job services company has a current position open for a Telecommute Technical Support Specialist.
Must be able to:
- Track issues and trends to assist with developing a knowledge base for support and training purposes
- Resolve inbound customer contacts and escalations efficiently and effectively
- Collaborate with senior customer support team members on all customer issues
Position Requirements Include:
- Microsoft / Google office experience including but not limited to Gmail, Word, Excel, and document file sharing
- Ability to work independently with minimal supervision and exercise sound judgment
- Strong interpersonal and communication skills
- Experience in a customer service oriented role
- Comfortable with systems and software with an aptitude for and willingness to learn technical troubleshooting steps
