Job Summary

A financial services is seeking a Telecommute Technical Support Specialist in Tempe.

Core Responsibilities Include:

• Logging all activities in the Problem Management System
• Troubleshooting and helping resolve problems, escalate issues to other IS departments when appropriate
• Resolving technical issues related to the hardware and software infrastructure in a timely and quality manner

Applicants must meet the following qualifications:

• Technical knowledge of desktop and mobile devices, printers, phones and basic networking required
• A strong customer service background required
• Ability to work flexible hours is required as staffing is based on business needs
• Required to provide evening, weekend, or holiday support when needed
• Dedicated home office space and internet connection required
• Excellent verbal and written communication skills