Job Summary

A privately-held technology company has an open position for a Telecommute Technology B2B SaaS Support and Customer Success Director.

Core Responsibilities of this position include:

• Being in-charge of delivering a seamless customer experience across all stages and touchpoints in the customer journey
• Driving global initiatives to improve customer activation, onboarding, expansion and retention
• Ensuring that the customer experience team works in collaboration with all other business functions

Qualifications Include:

• A degree from a reputable university
• 5+ years of leadership in a senior Customer Experience/Success/Support role
• Experience in leading and driving customer facing initiatives with cross-functional teams
• Strong process/project management skills with the ability to think strategically and implement tactically
• Ability to thrive in a changing, fast-paced environment
• Excellent written and verbal communication to stakeholders