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Telecommute Technology Client Support Help Desk Representative III

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Mon, Nov 07, 2022
Job Category: Information Technology
Employer Type: Employer, 100% Virtual Company
Career Level: Experienced

Job Summary

A software company needs applicants for an opening for a Telecommute Technology Client Support Help Desk Representative III.

Core Responsibilities of this position include:

  • Providing Tier 2 software support
  • Troubleshooting customer support requests
  • Escalating client requests when appropriate

Position Requirements Include:

  • Up to 3 years of relevant professional experience supporting SAAS application
  • 2-4 years experience using ticketing system for supporting clients
  • Ability to convey technical information to a general audience
  • Aptitude for learning new technologies quickly

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