Job Summary
A workplace management technology company has an open position for a Telecommute Technology Customer Success Manager.
Core Responsibilities of this position include:
- Acting as an escalation liaison
- Providing feedback to internal teams on product usage, feature enhancement requests, and product limitations
- Ensuring there is clear and consistent collaboration and communication within customer team
Skills and Requirements Include:
- 10+ years of experience
- At least 5 of them in a customer facing role
- At least 5 years managing enterprise software implementations, preferably with a software company
- Experience implementing new processes and communicating them with internal teams
- Experience using data tools to build executive level reports and dashboards
- B2B experience
