Job Summary
A cybersecurity company has an open position for a Telecommute Technology Operations Specialist.
Candidates will be responsible for the following:
- Resolve customer problems via telephone, email, or case management system
- Escalate cases to management when customer satisfaction comes into question
- Manage and produce customer metrics and reporting to identify potential team performance or sensor health issues
Position Requirements Include:
- Experience with Windows, Linux, and Mac Operating systems
- Excellent communication skills - written and verbal
- Proven problem-solving skills
- BA or BS / MA or MS degree in Business Administration, Computer Science, Computer Engineering, Math, Information Security
