Telecommute Technology Operations Specialist

Job Summary

A cybersecurity company has an open position for a Telecommute Technology Operations Specialist.

Candidates will be responsible for the following:

• Resolve customer problems via telephone, email, or case management system
• Escalate cases to management when customer satisfaction comes into question
• Manage and produce customer metrics and reporting to identify potential team performance or sensor health issues

Position Requirements Include:

• Experience with Windows, Linux, and Mac Operating systems
• Excellent communication skills - written and verbal
• Proven problem-solving skills
• BA or BS / MA or MS degree in Business Administration, Computer Science, Computer Engineering, Math, Information Security